May 21, 2006

BSNL - Aggro is just a call away.

(Ok...I decided that the next best thing to do when your internet connection is down is to spend the bore-time getting up to speed with your blog material.)

A couple of days back my telephone-line went dead....BSNL, naturally. So no broadband.

Now you all know that the Dataone-service has a separate Data-line that accompanies the Voice-line...a 'line pair' (that’s what I was told). Naturally I didn’t know that; I’m a Dentist after all. Within 48hours my voice-line was restored and all I thought all was fine...until I turned my modem on and stared stupidly at it for 5mins wondering why the correct lights weren't coming on.

It turns out, the BSNL guys these days don’t actually fix a broken wire and shit, when a phone conks out....they just assign a new wire to the line and the phone is brought back to life (that’s what I was told). Now, if your have a broadband connection, your data-line should accompany your voice-line when it gets reassigned...that is, if the BSNL linemen actually realize that you have a Dataone connection. They didn’t. (That’s what I was told). So I had a new voice-line and the old (and still dead) data-line arriving at my home. So while my landline was functional, my internet connection remained dead.

Naturally I didn’t know this; I’m a dentist after all. So for the next 3-4 days I kept turning on my PC and staring stupidly at my modem for around 5mins each time, till I finally had the sense to call up BSNL and lodge a complaint. My complaint was duly noted, I was given a docket number, promised repair within 36 hours, made to feel (a) generally pleased, and (b) to answer a prompt "YES….NO" when asked if I was "satisfied with the interaction, and was there anything else I could be assisted with?"

Time travel 3 days forward and my response to the same question has now changed to

“NO! …YES!”, since I am NOT satisfied with the interaction and YESS I can be assisted with something else. This is because, INSPITE of duly noting my complaint, giving me a docket number, promising me repair within 36 hours, and even making me feel generally pleased…my Dataone connection is still flat lining. Aaaarrrrgh!!!

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